General Manager – Serenity at Larkspur

Supervise all aspects of daily operations of an apartment community: leasing, occupancy, customer satisfaction, administration, maintenance, security, personnel, purchasing. Help in preserving and increasing the value of the apartment community;; manage the day-­to-­day overall operations of the property and ensure the property is maintained and improved and is financially successful.

Responsibilities/Essential Job Duties

Manage

Supervise, train and motivate staff. Manage all employees (office and maintenance) and meet with employees to discuss job performance, grievances, disciplinary action, etc. Manage the property budget and make decisions to maximize revenue and minimize expenses, review monthly income statements, account for variances in budget. Manage property administration and administrative tasks including maintaining records, reports and files. Oversee customer/resident services for retention purposes.

Monitor

Monitor property compliance with all Fair Housing regulations and compliance local laws as they relate to the company or the property-­specific guidelines in occupancy standards, demonstrating at all times firm, fair and consistent administration of all legal and company policies and practices. Monitor vacancies, property physical conditions, and maintenance issues. Manage property maintenance projects and supervise maintenance staff.

Maintain

Maintain property in superior condition in terms of curb appeal, landscaping, exterior paint, carpeting, interior decor and general maintenance consistent with company policies and guidelines. Maintain positive employee relations, working to develop a spirit of cooperation and individual responsibility in carrying out routine duties. Maintain positive customer relations with prospective residents, guests, and vendors. Provide pleasant and gracious assistance to all who visit the property.

Help

Help ensure properties are fully occupied in accordance with company goals. Perform such other tasks or assignments as may be required by management to facilitate the efficient and safe operation of the community.

Negotiate

Negotiate new leases and lease renewals, participate in property showings for prospective tenants, oversee marketing efforts, and monitor tenant move-­in/move-­out process.

Ensure

Ensure rent is collected timely; discuss weekly collection report with senior management; review arrears/late payments; help in resolving legal cases and oversee eviction proceedings.

Resolve

Resolve tenant complaints and actively oversee and resolve all violations in a timely manner.

Prepare

Prepare accident/insurance claim reports.

Review

Review and authorize purchase requisitions; approve invoices for payment;; solicit proposals for special projects; supervise third party vendors and service companies.

Qualifications

  • Strong organizational and problem solving skills.
  • Strong communication skills and mathematical skills.
  • Solid leadership skills and strong interpersonal skills.
  • Ability to multi-­task and attention to detail.
  • Ability to manage and work in a team environment.
  • Knowledge of building systems and building maintenance.
  • Basic knowledge of accounting principles.
  • Knowledge of Microsoft Outlook, Microsoft Word and Microsoft Excel.
  • Knowledge of Yardi computer system.
  • Familiarity with local real estate laws and regulations.

Education and/or Experience

  • Bachelors Degree preferred.
  • Management experience required.
  • Construction and customer service experience helpful.
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