Supervise, train and motivate staff. Manage all employees (office and maintenance) and meet with employees to discuss job performance, grievances, disciplinary action, etc. Manage the property budget and make decisions to maximize revenue and minimize expenses, review monthly income statements, account for variances in budget. Manage property administration and administrative tasks including maintaining records, reports and files. Oversee customer/resident services for retention purposes.
Monitor property compliance with all Fair Housing regulations and compliance local laws as they relate to the company or the property-specific guidelines in occupancy standards, demonstrating at all times firm, fair and consistent administration of all legal and company policies and practices. Monitor vacancies, property physical conditions, and maintenance issues. Manage property maintenance projects and supervise maintenance staff.
Maintain property in superior condition in terms of curb appeal, landscaping, exterior paint, carpeting, interior decor and general maintenance consistent with company policies and guidelines. Maintain positive employee relations, working to develop a spirit of cooperation and individual responsibility in carrying out routine duties. Maintain positive customer relations with prospective residents, guests, and vendors. Provide pleasant and gracious assistance to all who visit the property.
Help ensure properties are fully occupied in accordance with company goals. Perform such other tasks or assignments as may be required by management to facilitate the efficient and safe operation of the community.
Negotiate new leases and lease renewals, participate in property showings for prospective tenants, oversee marketing efforts, and monitor tenant move-in/move-out process.
Ensure rent is collected timely; discuss weekly collection report with senior management; review arrears/late payments; help in resolving legal cases and oversee eviction proceedings.