Sales Hub Agent

The Sales Hub Agent supports the property’s focus to achieve a high level of customer satisfaction and resident retention.  Handle all resident generated traffic including but not limited to calls, emails, text messages and live chat in a timely fashion.

Responsibilities/Essential Job Duties

  • Responds courteously to resident and client/owner concerns and questions and takes prompt action to solve problems and/or document.
  • Keeps all resident information and account records accurate in Yardi. Performs other duties as assigned by management.
  • Queue (phone, email, text, live chat) to be cleared out daily. Ensure personal and common areas in the Hub are organized and cleared of clutter/packages.
  • Thorough understanding of the property and the “Vision” of Parkmerced.


  • Excellent customer service skills with proven ability to interact effectively with diverse groups of people, stay calm under pressure, and enthusiastically provide cheerful assistance to others.
  • Strong written and verbal communication skills.
  • Proficiency in phone and email etiquette.
  • Ability to work with minimal supervision in a fast pace environment.
  • Proficient in Microsoft Outlook, Word, and Excel.
  • Basic math skills.
  • Ability to multi-­task.
  • Demonstrated proficiency in word processing, property management applications (preferably Yardi and/or On-­ Site), and spreadsheet management programs in order to complete required reports and employment documents.
  • Strong organizational skills and attention to detail.

Education and/or Experience

  • Some college preferred.
  • 2+ years experience in customer service, residential, hospitality, or concierge services.
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